Help Center

Shipping Times:

• Orders typically take around 3 to 5 days to be delivered.
• Shipping times vary depending on location and shipping method.

Shipping Cost:

• All orders are eligible to recieve free standard shipping.
• For expedited shipping you may pay an extra charge.

Shipping Tracking

• Once your order has been shipped you will be sent a tracking code to your email.
• If you believe there is an issue with your tracking code please reach out to our team.
• Email our team at support@redbonenutrition.com with your order verification number and we will do everything we can to make sure your products arrive on time.

Shipping Destinations:

• Shipping rates vary outside of the United States.

You can select your preferred payment method at checkout.

• We accept all major Credit and Debit cards.

• Payment processing conform to all relevant secure PCI standards.
  

Note that an additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy:

• We offer 100% refund if you or your dog are not satisfied.
• If you decide you do not want the product you ordered we have a 30-day Return & Exchange Policy, from the day the item was received.
• For returns, please email support@redbonenutrition.com with the subject 'Returns' and include your order number, name, and the reason for the return.
• Seller will provide the customer with instructions of where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When a returned item is received and inspected, the customer will recieve a confirmation email notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method.

Redbone reserves the right to offer return refunds only on products that are unopened, unused, undamaged, and accompanied by a proof of purchase.

• Items you decide to purchase add to your shopping cart.
• When you are ready to check out, go to the cart and choose "checkout".
• Follow the instructions. Provide us with delivery information. Select Payment method.
• We will ship you package within 3 - 5 business days.
• If you experience any problems we are here to assist you!

Redbone Nutrition wants to welcome you to our four legged family by offering a free t-shirt. Purchase $50 or more of Redbone Nutrition products and use the promo code 'Redbone'.

• Once your cart total exceeds $50 go back and select your free t-shirt in your size and use the promo code 'Redbone'.
• Sizes S-XL, limit one t-shirt per customer.